Corrections Policy

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Advice Education & Visa Services
Last updated: 29/11/2025

At Advice Education & Visa Services, accuracy, transparency, and professionalism are core principles of our service. This Corrections Policy explains how we identify, process, and correct any errors found in our website content, documentation, advice, or client files. Our aim is to ensure clients receive the most reliable and up-to-date information at all times.

1. Purpose of This Policy

This policy ensures that:

  • Any incorrect information is corrected promptly

  • Clients can report errors easily

  • Corrections are transparent and verifiable

  • Internal processes improve based on identified mistakes

  • All published content aligns with current regulations and standards

2. What This Policy Covers

Corrections may relate to:

Website Content

  • Visa information

  • Course details

  • Migration updates

  • Fees and timelines

  • Eligibility guidelines

Client Documents

  • Application forms

  • Statements of purpose (SOP)

  • GTE/Genuine Student letters

  • CVs, cover letters, profiles

  • Supporting documentation

Internal Communication

  • Email advice

  • Written guidance

  • Assessment or eligibility check summaries

Marketing Materials

  • Flyers, posters, ads

  • Social media posts

  • Blog articles

3. How Clients Can Report Errors

Clients can report any incorrect information through:

We encourage clients to report:

  • Typographical errors

  • Outdated visa or education information

  • Incorrect personal details

  • Errors in application documents

  • Miscommunications or conflicting advice

4. Our Correction Process

Step 1: Acknowledgement

We acknowledge all correction requests within 1–2 business days.

Step 2: Review

A staff member reviews the concern to determine:

  • If the information is incorrect or outdated

  • Whether the error originated internally, externally, or through client misunderstanding

Step 3: Correction

Depending on the error type:

  • Website content is corrected and updated

  • Documents are revised and resent for client approval

  • Staff are informed to prevent repeat errors

  • Social media posts may be edited or removed

Step 4: Confirmation

Once corrected, the client is informed in writing.
Corrections are normally completed within:

  • 24–72 hours for document corrections

  • 1–5 business days for website or content updates

  • Immediate correction for critical compliance errors

5. Updating Visa & Education Information

Visa rules and course details can change frequently.
To ensure accuracy:

  • Website content is monitored and updated regularly

  • Staff undergo continuous training

  • Updates from the Department of Home Affairs and education providers are reviewed weekly

  • Clients are notified if a change affects their application

6. Responsibility & Accountability

The following roles are responsible for corrections:

  • Case Officer / Counsellor: client documents & advice

  • Compliance Team: visa/legal accuracy

  • Content Manager: website content, blog, and marketing

  • Director – Shreehari Nepal: escalation and final approval for major corrections

7. If the Error Affects Your Application

If an internal mistake impacts your application:

We will:

  • Correct the issue immediately

  • Communicate transparently

  • Support you with re-lodgement or documentation

  • Escalate the matter to management if needed

Our goal is to minimise any impact on processing or outcomes.

8. Anonymous Corrections

We accept anonymous error reports; however:

  • Follow-up may not be possible

  • Certain corrections may require identity verification

9. Policy Review

This policy is reviewed annually to ensure:

  • Compliance with education & migration industry standards

  • Accuracy of all guidance and documents

  • Improvement of internal quality assurance processes

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