Advice Education & Visa Services
Last updated: 29/11/2025

Advice Education & Visa Services (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, services, or interact with us.

By using www.adviceeducation.com or engaging our services, you consent to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following information:

1.1 Personal Identification Information

Full name
Date of birth
Gender
Nationality
Passport or ID details

1.2 Contact Information

Email address
Phone number
Postal address
Emergency contact details

1.3 Education & Migration Information

Academic documents
English test results
Previous education history
Visa history
Qualifications and certifications
Employment documents (for migration services)

1.4 Sensitive Information (When Necessary)

With your permission, we may collect:

Health information (if required for visa or insurance)
Financial information (only for specific services)
Criminal history (if required for visa processing)

1.5 Website & Usage Data

IP address
Browser type
Cookies
Location data
Pages visited
Form submissions

2. How We Collect Your Information

We collect information via:

Online forms on our website
Phone or email communication
In-person consultations
Social media interactions
Document uploads
Third-party referral partners
Education and migration providers (with your consent)

We only collect information that is reasonably necessary for our services.

3. Why We Collect Your Information (Purposes)

We use your personal information to:

3.1 Provide Services

Education counselling
Course enrollment assistance
Migration and visa guidance
Document preparation
Application lodgment support

3.2 Improve Client Experience

Respond to enquiries
Personalise communication
Provide updates on services

3.3 Legal & Compliance

Meet government immigration requirements
Verify identity
Maintain accurate records
Prevent fraud or misuse of services

3.4 Marketing (With Consent)

Newsletters
Service updates
Education offers

You can opt out at any time.

4. How We Store & Protect Your Information

We implement strict security measures such as:

Encrypted storage
Password-protected systems
Restricted staff access
Secure server environments
Regular security audits

We take all reasonable steps to prevent:

Loss
Misuse
Unauthorised access
Disclosure
Alteration
Destruction

5. Disclosure of Your Information

We may share your information only when necessary and only with:

5.1 Education Providers

Universities
Colleges
Training institutes

5.2 Government Bodies

Department of Home Affairs
Skills assessment authorities
State nomination bodies

5.3 Third-Party Service Providers

IT support
Cloud storage
Payment processors
Insurance partners

5.4 Overseas Recipients

Your information may be shared with institutions located overseas (such as in Nepal, India, UK, USA, Canada) strictly for application purposes.

We never sell your personal information.

6. Cookies & Website Tracking

Our website uses cookies to:

Improve user experience
Analyse website traffic
Remember user preferences
Provide personalised content

You may disable cookies through your browser settings.

7. Access to Your Information

You have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion (where permissible by law)

We will respond within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for:

Their privacy practices
Their content
Their security

Users should review third-party privacy policies before interacting with those websites.

9. Children’s Privacy

We do not knowingly collect information from individuals under 18 without parental consent.

10. Changes to This Privacy Policy

We may amend or update this policy at any time.
The updated version will be posted on our website with the “Last Updated” date.

11. Complaints or Concerns

If you believe your privacy has been breached, contact us:

📧 support@adviceeducation.com
📞 (03) 9900 0889
📍 Mickleham, Victoria, Australia
🌐 www.adviceeducation.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).